News: OPS Security Group Earns Impressive Net Promoter Score of 92
Philadelphia, PA — 04/26/2017 —
OPS Security Group strives to be the best security services provider in Pennsylvania, New Jersey, Maryland and Delaware. One of the most effective measures available to track customer experience is the Net Promoter Score. This score is regarded as a measurement of the health of a company and an indicator of customer service which focuses on the answer to one question: How likely is it that you would recommend OPS Security Group to a friend or colleague?
The Net Promoter Score, or NPS, labels anyone who answers this one question with a 9 or 10 a Net Promoter, 8-7 a Net Neutral and 6 or less a Net Detractor. Net Detractors are then subtracted from the Net Promoters to arrive at the Net Promoter Score.
How did OPS Security Group measure up? We are very excited and proud to announce our Net Promoter Score of 92! This means that all of our efforts to go above and beyond in terms of quality of service have improved the experiences of our customers so much so that they would recommend us to a friend or colleague. We are humbled by this result.
Some of our competitors have earned scores in the 30s over the last few years, further establishing our position as a top security services provider in the regions we serve. The average NPS for B2B Service Providers is currently 68. We look forward to increasing our score even more in the future.
About OPS Security Group
An industry leader in security technology, OPS Security Group has over 80 years of combined experience in security, safety and investigations throughout the regions of Pennsylvania, Delaware, New Jersey and Maryland. We offer a wide range of flexible security and safety services designed to keep you, your loved ones, employees, property and community safe. All of our security services are tailored to fit your needs from front desk concierge to fire watch, virtual concierge and armed guard protection.
For more information, visit opssecuritygroup.com or call 888-406-6661.