Security Guard Agency with a Customer Service Mindset
OPS Security Group has over 80 years of combined experience protecting executives, businesses, residents, guests and government officials throughout Pennsylvania, Delaware, Maryland, Washington D.C. and New Jersey. As a regional security alternative with a service-first approach, we offer a level of customer service that international providers are too big to deliver.
We are a mission-driven company built on being people first. This means that we invest in our greatest asset: our employees. In doing so over the past eight years, we have seen that this directly translates to better service for our clients. Happy employees are committed ones. We are proud of our exceptionally high employee retention because it means you will have continuity at your site. You’ll come to rely on familiar and friendly faces that truly care about making a difference for your company. Our people-first approach helps us retain some of the industry’s best talent. We invest in them with training and career advancement opportunities. In turn, they consistently offer the best service out there.
We offer front-desk, security services, risk management and investigative services throughout the mid-atlantic region and growing. We are known for being professional, personable, timely and knowledgeable in all that we do. We value consistent communication and are a local security alternative to mega, multi-national security firms.
We invest in the communities where we work and bring a great deal of diligence and thoughtfulness to all that we do.
To lead the way in caring for, compensating and offering careers to our people, who in turn provide unparalleled professional services to our clients
Treat people with dignity and respect and help them become who they are capable of becoming.
Continuously improve and bring out excellence in others by modeling it yourself.
Stay loyal to what you said you would do long after the mood you said it in has changed.
Proceed on the course you laid out knowing that all good things come with time, effort and creativity.
Give people a reason to trust you knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.
After helping hundreds of people overhaul or develop their security programs, we we’ve identified three areas that matter to all of our clients:
A partner you can trust
We are committed to keeping our clients safe with exceptional security personnel, helping you to maintain business continuity and giving you peace of mind. Our goal is not to acquire as many customers as possible, but rather develop long-standing relationships with partners that we can grow with.
Your input matters
We offer a customizable solution and continuously improve based on your feedback. Through regular check-ins, we respond to and anticipate your unique needs. We are friendly and pleasant to work with at all layers of the company.
You have more important things to do than oversee security operations
We take over security functions with integrity, knowledge, professionalism, transparency and a high level of customer service so that you can focus elsewhere. We value communication, quality assurance and service. We want to become integral to your success.