Are you in need of security for your business in Philadelphia? Choosing the best security company might take some time and patience. With your company at risk, you don’t want to simply choose the first security company that comes up after an internet search.
You’ll want to ensure that the security companies in Philadelphia that you look into are qualified and meet all of your standards. The best way to narrow down your options to one security service provider that’s best for you is to write down a list of all the things you need from your security company and check them off as you go. Lists like these might be individually tailored towards each individual’s specific needs, however, there are several things that everyone should look for in their security company.
Continue reading below to learn about the top factors to consider when choosing yours!
Question Their Customer Service
The first thing you’ll want to look for when choosing a security company is their level of customer service. You’ll want to hire a company that puts customer service at the top of their priorities list. Security is always the number one focus that you want the company to have, but immediately following that should be customer service.
First, the security guards on your site should be providing a positive experience for your employees and customers. They should act as a concierge, not just a security guard behind a desk.
Second, you should make sure your feedback is taken seriously. Are there customer surveys for you to fill out? Does the company offer a section on their website for customer reviews?
All of these things are important in fully grasping the customer service that they provide. You don’t want to get stuck paying a company for services where they aren’t worried about your satisfaction or any concerns that you might have.
Ensure They’re Specialized in Security
The next step is to ensure that the company that you choose specializes in security. Some companies offer security as an add-on to other services provided such as parking or landscaping and cleaning. If you’re in need of an armed bodyguard, security for an event, or warehouse security, ensure that you find a company that specializes in that specific type of security.
When you’re hiring security, bottom barrel companies can cause more headaches than help.
Carefully selecting a security company that specializes in security, and better yet specializes in security for warehouses, office buildings, or residential complexes, is the best way to gain peace of mind. The security guards are specifically trained for that type of security and know how to handle security risks properly.
Research Their Reputation
Just like when looking to hire any other services, you’ll want to research their reputation. This is extremely important in finding a security company best for you. Research the company on the internet and see what kinds of reviews come up.
Normally, if there are any negative reviews, these will be the first to show. However, don’t let the research stop there. Your security is probably more important to you than a bakery with some bad reviews.
Take the time to visit the Better Business Bureau’s website and search the company on there. Check other sites like Facebook and LinkedIn for more customer reviews. If you see that the company’s customers are satisfied with the services, then you can almost guarantee your satisfaction as well. You can also ask for references. Ask for the names and information of the 4 businesses in your industry they have worked with in the past year. Call those companies to learn about their experiences.
Do keep in mind, however, that no one company is perfect and although there might be one negative review, it’s more important to focus on how the company addresses the review rather than the review itself.
Ask if They’ll Accommodate Your Needs
Before settling down with a final decision, ask the company if they’re willing to accommodate all of your security needs. Ask if they’re willing to work with your schedule. This is even more so important if your schedule involves various hours.
One red flag is if the security company offers you a quote or estimate without doing a proper security consultation. A consultation on-site at your property is key for the company to fully understand your needs.
You should also ask if the company offers temporary security or if a long-term contract is required. These are all things that depend on your situation and what you specifically need. Some might need security over a long period of time while others only need security services for events or holidays.
The more flexible a company is, the better.
Determine if They’re Licensed and Insured
You should also determine if the company is licensed and insured. If they are, they should be able to provide you with proof of both. This is important for giving you peace of mind in case anything were to happen.
Some common insurance forms include auto and general liability and workman’s compensation.
Learn if They Offer Software Technology
It’s important that you find a company that has developed or accepted technology that makes their services more valuable. Learn if they offer virtual concierge services, which keep a watch on your office or home in the evening hours after your staff or you have left for the day or gone to sleep.
Ask the company what other technology they’re using to enhance safety. For example, the company might also use communication tools, which increase the effectiveness of the guards.
Discover if They’re Dedicated to Career Development
One of the last things that you’ll want to discover about the security company before choosing them is if they’re dedicated to career development and training. Discover what types of training the company offers. Are there advancements for their employees? These programs are key in employee retention which also affects the quality of your service.
Take a look at the security training courses that they offer and determine if they provide certification. If not, you should seek out a company that does. This confirms their commitment to security services and proper training.
Find the Best Security Companies in Philadelphia
When on the search for some of the best security companies in Philadelphia, keep these several tips to consider in mind. If needed, write these down and check them off the list when looking for those qualities in a company. And for the best peace of mind, hire a security company that meets all of these qualifications.
Contact us today to hire a security company that does just that!