How to Distinguish Quality Security Services from Your ‘Average Mall Cop’
Security issues are no joke. Especially today when the question of security goes far beyond dealing with some troublesome kids shoplifting a tube of lipstick or the latest video game.
Keeping your business, customers, and employees safe is more difficult than ever before.
Qualities security services are essential in every industry today and could be a matter of life and death.
Keep reading as we discuss why quality security services are so important and learn how to find the right services for you.
All Security is Not the Same
There are different forms of security. Some companies just want the “look” of security. They post stickers saying they have video cameras and may even place a couple “dummy” cameras around so people think they’re being watched.
Others may pay someone to stand there in a uniform and look like they’re keeping an eye on things. He may be the same guy who was bagging your groceries last week. His interview was merely an exchange of his smock for a flashlight and walkie talkie.
While these efforts may be economical and give the feel of security, if something was to actually need protecting, they wouldn’t have any more expertise or assistance to offer than anyone else in the business.
They have no training, skills or effective tools to provide a qualified response to an emergency or threat. Sure they may stop a shoplifter and detain them until the police arrive but so can a cashier or stock boy who saw the offense.
Why Do You Need Quality Security Services?
So if you’re looking for more than just a guise of safety, how do you ensure you’re prepared for any situation that requires a security response?
The first thing you need to decide is the type of security you need. A warehouse full of goods, but few employees, will require a much different strategy than a highrise full of office workers with clients coming and going every day.
Some of the things you’ll want to consider are:
Protection of Goods/Inventory Loss
Shoplifting and fraud cause losses of more than $50 Billion each year for US retailers. It can be the difference between a successful business and not being able to keep your head above water. Something needs to be done to protect inventory loss due to theft and fraud.
There are many ways that companies are able to accomplish this. Many businesses use CCTV cameras and have security staff watching the live feed to be able to monitor customers activities and catch them stealing.
Others have security staff monitoring their business. Some in uniform, others mingling with consumers to be less conspicuous.
Protection of Income, Inventory, and Property
Beyond shoplifting and fraud, you have to worry about actual theft or robbery. More than 8% of businesses suffered losses from burglary in the past year.
Vandalism and theft are rampant and a cause of concern for almost every business.
Safety of Staff and Customers
Sadly not everyone has learned to play nicely with others and so there are often instances in public where someone needs to remind people to mind their manners and behave themselves.
Disneyland is supposed to be the happiest place on earth but even they need the help of security when families start brawling down Main street.
You never know when you’re going to need to escort people out or stop them from verbally or physically threatening other customers of staff.
What Makes the Difference in Quality Security Services?
The biggest difference between hiring a Paul Blart: Mall Cop kind of security company and getting quality security services is really the training and experience of the security team.
What’s Their Hiring Process?
When you outsource your security needs to another company that is meant to be experts in security, you are trusting them to hire the people protecting your business.
Be sure they are taking the measures necessary to provide you with the best staff with the most experience and training possible.
Ask about their vetting process and how they ensure the staff they hire are trustworthy and qualified to protect your business, staff, and customers.
What Training is Provided?
If you’re security team doesn’ have any security training then they aren’t really any more qualified than anyone else to provide security and safety during an emergency.
As sad of a fact as it is to face there are more public attacks, mass shootings, stabbings, and incidents needing security happening in the US each day than any of us can wrap our head around.
While you always think it’ll never happen here, you need to be prepared if it ever does. Having a properly trained security staff that is capable and qualified to react in an emergency situation can truly be a matter of life and death for your staff and customers.
Policies and Professionalism
The company providing security for your business is an extended representation of your brand. You want them to conduct themselves in the same professional manner as you do.
You will hopefully have a long working collaboration with your security team and the more your company vision and policies are aligned, the better that relationship will be.
You don’t want to be fighting with security management because they have lower standards for their employees than you do for yours. The professional manner in which they deal with you while interacting with you will be an indication of how you successfully will interact in the future.
Emergency Response and Ongoing Education
You’ll deal with different types of emergencies in the course of business. You want a security team that can help make those situations better and keep your business and the people in it safe while resolving the issue.
This will take a security team that is prepared to deal with emergencies, no matter what form they come in. They may be dealing with a customer fainting one day and a bomb threat the next. You want them to have some skills to defuse situations and deal with threats as they occur.
Quality Security Services Are Worth It
You get what you pay for. While you may get a pimply kid with an attitude to dress up and look like they’re keeping your event or store safe, they won’t be much help when you really need them to keep things secure.
Quality security services are worth the investment to keep your business and the people in it safe. To discuss the right security solutions for you, connect with us today.
If you’d like to learn more about OPS Security Group Security Services, Visit https://opssecuritygroup.com/ops-services/security-services/
OPS Security Group has over 80 years of combined experience protecting executives, businesses, residents, guests and government officials throughout Pennsylvania, Delaware, Maryland, Washington D.C. and New Jersey. As a regional security alternative with a service-first approach, we offer a level of customer service that international providers are too big to deliver. If you’d like to learn more, you can contact us at https://opssecuritygroup.com/contact/