Virtual Concierge
Remote and on-site concierge when you need it
Keep your corporate office building or residential property running smoothly, remotely
24/7 Surveillance
Our local security agents remotely monitor your premise and are ready to handle any situation
24/7 Emergency Management
Our virtual security agents can quickly and remotely deploy police, fire, EMS and maintenance services
Discrete Security
Off-site security remains discrete while giving you and your tenants full security
Local Security Agents
Our security teams are locally based and able to respond quickly to situations which require an in-person response
We know that every building is run differently which is why we will work with you to create a plan that suits your exact needs.
OPS Security Group is the only security contractor in the Philadelphia region to offer virtual concierge services. For properties that are looking for an affordable alternative to a standard call box or for after-hour coverage in the evening when your staff returns home, OPS Security Group’s Virtual Concierge service gives your tenants and residents the continued security and reliability of a front desk staff from a remote command center located nearby.
Our tailor-made services will cater to your specific needs because we know every business is different. We can evaluate your project and provide you with the necessary security measures. Your team will be able to work closely with us from the beginning to make sure you're as safe as possible.
We support our employees so they can grow on the job. This opportunity allows them to better serve clients. Employee growth is a key to our success and client satisfaction. We offer employees opportunities for growth, training and development. The empowering experience of learning new skills, developing new expertise, and having their voices heard makes them happy and engaged. This ultimately leads to our success with clients like you.
Testimonials
"OPS Security was able to provide Front Desk Security service at a short moment’s notice to ensure a full staff in our community. The OPS team is willing to go beyond to sure a positive experience for their client and residents."
- Lisa F., Sr. Community Manager
"The OPS Security team has become part of the family. Over the past several years they have provided stellar concierge and security services to our community with the ability to tackle all presented challenges."
- Kara B., Community Manager
"Our experience with OPS has been good and James has been extremely attentive and responsive to our needs. He has ensured that our expectations are being met on a constant basis."
- Jessica A., Sr. Community Manager
"Transitioning a security company on a high profile, luxury, class A community can be super daunting. James and his team at OPS Security were able to execute any task I gave them to make the transition cleaner and quicker with little to no disruption to our daily operations. I continue to work closely with James on new Greystar opportunities! Highly recommend! "
- Christina P., Sr. Regional Manager
"We have been working with OPS Security for almost two years and have had a great experience. The staff and officers have always been professional and able to accommodate any of our requests. In addition to their professionalism, OPS staff and those in supervisory roles have always been responsive and reliable in their communication and ability to provide our building with security services. Would recommend this company!"
- Sarah G., Assistant Property Manager
Our Mission
To lead the way in caring for, compensating and offering careers to our people, who in turn provide unparalleled professional services to our clients
Virtues
People First
Treat people with dignity and respect and help them become who they are capable of becoming.
Servant Leadership
Continuously improve and bring out excellence in others by modeling it yourself.
Accountability
Stay loyal to what you said you would do long after the mood you said it in has changed.
Diligence
Proceed on the course you laid out knowing that all good things come with time, effort and creativity.
Integrity
Give people a reason to trust you knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.
Flexible to suit your exact requirements
You can find a variety of concierge models to suit your needs. During the day, you can have an on-site front desk concierge to assist with any inquiries and answer questions. At night, the concierge desk is staffed entirely by our virtual concierge. Our unique blend of services ensures you experience the same level of security 24/7.
Keeping residential and commercial businesses secure
The virtual concierge not only saves time by allowing buildings to remove personal information from call boxes, but it also ensures that tenant information is kept confidential. The goal of a virtual concierge is to provide an extra layer of security by preventing unauthorized individuals from accessing your buildings.
We maintain constant communication with tenants, owners and property managers each month and provide detailed reports. This allows us to improve on service and for you to see that progress. We can also provide representation on homeowners association and condo boards on behalf of the interests of residents. Our concierge service will also allow you to pre-approve entries such as dog-walkers, cleaners and staff members. This also reduces the chance of tenant package theft with our center granting deliveries access to secure mailrooms only.
Responsive assistance 24/7
Having a security team made of the best of the best is important to us which is why our command center is located in the region and not outsourced. Our staff is well-versed in emergency response and can easily dispatch police, fire, EMS and maintenance services when necessary. We can also grant remote access to the building, secure rooms such as mail, laundry and common areas, as well as help tenants that are locked out. We’ll be by your side 24/7, 365 days a year and will be on site within minutes to address any needs of the tenants.