Hospitality Meets Safey
Security That
Welcomes & Protects
For Properties Prioritizing Experience
OPS blends safety and hospitality with officers who represent your brand and elevate the tenant experience.
Our concierge teams are trained for customer service, de-escalation, and property-specific protocols.
Officers who manage access, packages, and visitor flow
First impressions that build trust and satisfaction
Proactive, friendly engagement with residents and guests
Security that reinforces and strengthens your brand
Why Hospitality Matters
What Our Clients Value
Our expert team ensures professional guest greetings, strict access control, and real-time incident reporting, giving you peace of mind and a safer, more welcoming environment.
Security That Elevates
Every First Impression
Transform your front desk from a security checkpoint into a hospitality touchpoint.
Where every visitor feels valued, tenants trust familiar faces, and your brand is represented perfectly.
6-8 Hrs
Monthly Time Reclaimed
Elimination of front-desk management headaches lets you focus on tenant relations and property operations instead.
50%
Reduction in Staff Turnover
Consistent, familiar faces build trust. High retention means your visitors see the same professionals who know your property and your standards.
45%
Fewer Visitor Complaints
Guests report feeling welcomed, not interrogated, because officers are trained in hospitality, not just protocols.
The OPS Difference
Hospitality Meets Security
Brand-Aligned Officers
Officers chosen for customer service skills and professionalism
Quarterly Training
4x the industry standard and tailored to your property
Integrated Tech
Visitor logs, patrol tracking, and incident alerts in one dashboard
Partner Success Story
“The OPS Security team has become part of our community’s family.
Over the past several years, they’ve provided stellar concierge and security services to our residents and have tackled every challenge presented to them.”
Kara B.
Community Manager
Tangible Client Outcomes
Fewer Tenant Complaints
Improvement in Resident Retention
Tenant Satisfaction Scores
Best Fit Applications
Where Concierge Service Excels