What Features of Front Desk Security Are Most Important to Your Residents?

Having a concierge security guard is a valuable asset for your residential security or commercial security. The residents of your property can benefit greatly from having another layer of security and you will receive the rewards of having a unique service that adds financial value to your property.

Here are three of the most popular features of front desk security that are most important to residents. 

1. Customer Service

It is important to provide a level of customer service that is not just adequate but exceeds the expectations of your residents. With the help of customer service, apartment buildings and commercial properties can improve their overall quality. 

Apartments have a variety of different needs and demands from their tenants. Some apartments may have a high turnover rate and others just might not be as popular. In these situations, it is crucial for customer service to be able to handle their duties and communicate with ease.

The customer service should be able to answer any questions or concerns that the tenants may have about their apartment building, whether it’s about living conditions, amenities, or other issues, such as parking.

The best way to provide good customer service is by introducing an easy way for tenants to contact them with any questions they might have as well as quick response times once they are contacted.

Here are a few ways that customer service can improve your tenants’ experiences. 

1. It creates an open, welcoming atmosphere with a sense of community and belonging.
2. It is proactive in your approach to ensure that all aspects of your business are running smoothly.
3. It ensures that there is always someone available to answer any questions or solve any problems.
4. It provides excellent communication and feedback to your residents at all times.

The above four points are critical to developing a welcoming atmosphere for your tenants.

2. Security

Front desk security provides tenants with peace of mind and maintains a safe environment for them as well. Having a physical presence on-site means having someone who can respond quickly in the event of an emergency or incident. 

Here are three main reasons why you should take residential security and commercial security seriously:

1. You want to avoid being robbed.
2. You don’t want your building or home to be vandalized.
3. You want to make sure that your employees and residents are safe and secure.

A professionally-trained concierge security guard can apprehend criminals, de-escalate situations, and enforce safety regulations for your property. All of these things contribute to a better atmosphere and environment for your tenants. 

Concierge security guards provide a physical barrier and control access to a building. These guards can also help with the prevention and detection of crime, theft, property damage, and other illegal activities. They additionally can monitor security cameras at either the front desk or remotely as a part of virtual concierge services. 

3. Concierge

A concierge security guard is trained specifically to have proficient communication skills. This is what guides them when delivering assistance to the tenants of your building. Concierge services can be accessible to your tenants either onsite with a concierge security guard or remotely with a virtual concierge. This gives your tenants the convenience of getting the assistance they need 24/7. 

A virtual concierge can answer questions, control and monitor access points, and monitor security cameras without being on-site physically. A physical concierge security guard can manage deliveries and ensure they go to the correct tenants, answer the phone and redirect calls if necessary, and provide assistance. 

All front desk concierge security guards should possess excellent interpersonal skills and be able to communicate well. They should also be great at multitasking and have strong attention to detail. Concierge security guards improve the experience that tenants have because:

1. They assist with general inquiries and questions.
2. They answer phone calls and redirect them to the right tenants.
3. They assist guests and visitors who need directions or help.
4. They manage mail and package deliveries for the residents.

About OPS
OPS Security Group has over 80 years of combined experience protecting executives, businesses, residents, guests and government officials throughout Pennsylvania, Delaware, Maryland, Washington D.C. and New Jersey. As a regional security alternative with a service-first approach, we offer a level of customer service that international providers are too big to deliver. If you’d like to learn more, you can contact us at https://opssecuritygroup.com/contact/